34bet's Privacy Policy

We collect various types of information to provide services on the 34bet platform. This information falls into two main categories — information you provide directly, and information collected automatically through your use of the platform.

1.1 Information You Provide Directly

During account registration and use of our services, we may collect the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID card or passport number (for identity verification)
• Current address
• Financial information — bKash, Nagad, Rocket, or Upay account numbers (for transactions)
• Messages or information you provide when contacting customer support

1.2 Automatically Collected Information

When you use our platform, the following technical information may be collected automatically:

• IP address and device identifier information
• Browser type and version
• Operating system information
• Page visit time, date, and duration
• Gaming activity logs — bet amounts, win and loss history
• Information collected through cookies and similar tracking technologies

34bet collects and uses your information only for specific and legitimate purposes. We never sell your personal information to third parties without your consent.

The main purposes for which your information is used are:

• Creating, verifying, and managing your account
• Processing financial transactions — deposits and withdrawals
• Meeting legal requirements and preventing fraud
• Preventing those under 21 years of age from using the platform
• Ensuring responsible gaming and identifying signs of addiction
• Providing customer support and technical assistance
• Informing you about relevant promotions and offers (only with your consent)
• Improving the security and performance of our platform
• Complying with anti-money laundering regulations

34bet gives the highest priority to the security of your personal information. We have implemented industry-standard technical and administrative measures to protect your information from unauthorized access, modification, disclosure, or destruction.

3.1 Technical Security Measures

• SSL encryption — all data transfers are handled through encrypted protocols
• Firewall and intrusion detection systems
• Regular security audits and vulnerability assessments
• High-level encryption for financial information
• Two-factor authentication

3.2 Data Retention Period

We retain your information while your account is active and, after that, for a specified period as required by legal obligations. Financial transaction records are generally kept for 5–7 years. Some information may be retained after account closure due to legal requirements.

3.3 What We Do in the Event of a Security Breach

If a data security breach occurs that creates a high risk to your rights and freedoms, we will notify you and the relevant authorities as quickly as possible.

34bet never transfers your personal information to third parties unlawfully. However, limited information may need to be shared in the specific circumstances below:

• Payment processors: Information necessary to complete transactions through bKash, Nagad, Rocket, and Upay is shared. These organizations have their own privacy policies.
• Identity verification services: As part of the KYC process, limited information may be shared with trusted verification partners.
• Legal authorities: Providing information may be mandatory in response to court orders, legal investigations, or valid requests from regulatory bodies.
• Game providers: Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe may process limited information necessary to operate gaming activity.
• Technology partners: Hosting, analytics, and security service providers operating the platform work under contractual confidentiality obligations.

We ensure that appropriate agreements and safeguards are in place whenever information is shared with any third party.

Cookies and similar technologies are used on the 34bet website. Cookies are small data files stored in your browser that help improve your experience on the platform.

5.1 Types of Cookies

• Essential cookies: Required for the core functionality of the platform — maintaining login sessions and ensuring security. These cannot be turned off.
• Functional cookies: Used to remember your preferences and language settings.
• Analytics cookies: Collect anonymous statistics to monitor and improve website performance.
• Marketing cookies: Used to display relevant offers based on your preferences — you can turn these off.

5.2 Cookie Controls

You can change your cookie acceptance or rejection settings in your browser settings. However, turning off essential cookies may prevent you from using some features of the platform.

You have certain important rights regarding your personal information. 34bet respects these rights and is committed to upholding them properly.

• Right to access: You can request to know what type of information we hold about you.
• Right to rectification: If the information we hold about you is incorrect or incomplete, you can request that it be corrected.
• Right to erasure: In certain circumstances you can request that your information be deleted, though it may not be possible to delete all information immediately due to legal obligations.
• Right to restrict processing: In certain cases you can request that the processing of your information be limited.
• Right to object: You can object to the use of your information for marketing purposes, and we are required to comply.
• Right to data portability: In certain circumstances you can request to receive your information in a structured format.
• Right to withdraw consent: If you have previously given consent for your information to be used for a particular purpose, you can withdraw that consent at any time.

To exercise these rights, contact us at [email protected]. We will endeavour to respond to your request within 30 business days.

34bet explicitly states that this platform is intended for adults aged 21 and over only. We never intentionally collect information from those under 21.

If we become aware that a minor has registered on our platform, we will immediately close the relevant account and delete that person's information. If a parent or guardian believes their child has registered on our platform, please contact us at [email protected].

34bet analyzes your gaming activity data to identify signs of addiction and to promote responsible gaming. The purpose of this analysis is to keep you safe, not for any marketing purpose.

If you request self-exclusion or limit-setting on your own initiative, the relevant information will be flagged in our system to ensure these limits are properly enforced. To learn more about responsible gaming, visit our Responsible Gaming page.

To operate 34bet's services, your information may be stored or processed on servers located outside Bangladesh. In such cases, we ensure that the receiving country or organization maintains adequate data protection standards.

For international data transfers, we protect your information through encryption, contractual safeguards, and by working with trusted partners.

This privacy policy may be updated as our services, technology, or legal requirements change. For any significant changes, we will:

• Publish the updated date on this page
• Notify registered users by email of significant changes
• Display a notice on the platform

If you continue using the platform after changes are made, you will be considered to have accepted the new privacy policy. We therefore recommend reviewing this page regularly.

If you have any questions, comments, or requests about this privacy policy, or if you wish to exercise any rights regarding your data, please contact us through the following: